I'm a writer and analyst producing documentation, analysis, and software deliverables as a team member and as a manager. I have senior management experience working with board executives, but lead by rolling up my sleeves and getting my hands dirty.
Keep it simple and consistent. Make sure to define a practical, clear, and simple wiki page structure so that all wiki hierarchy and look and feel stays consistent and cohesive throughout the space. Create several focused spaces with a clear understanding of the rules.
Make it active and easy. Some employees may need to be coaxed into using the wiki. Once they understand that it is a great place to communicate ideas and gain insights, from both internal and external audiences, they’ll be active participants.
Content is most important. Encourage employees to post useful information to the company or group as a whole and keep personal or tangential information off the wiki or in the sandbox.
Make it pragmatic. Wikis allow organizations to reduce process overhead in order to get vital information to people that need it to satisfy customers. Wikis help your teams achieve customer satisfaction more efficiently so make the wiki as free from extraneous process as possible.
